Friday, June 26, 2015

Tales from the Workplace, Part XXI

I am posting stories from my job, because I think they're funny.  I've done my best to disguise my company name, even the industry, and to keep the people I write about and even some details of the situation anonymous.  If you know me, and know where I work, please don't include details in your comments.  I'll have to delete your comment and reconsider posting these stories.

A customer called us a few weeks ago to complain that a truck driver had done some damage on her property--drove into a door (?!?) or something.  We asked her when it had happened.  "Oh, a few weeks ago."  Seriously?  Did she take any photos?  Of course not.  Did she say anything to the driver at the time?  "Um, maybe."  Did she call the trucking company to report it and start a claim?  No, she was calling us.  Now.  Weeks after the fact.  Ugh.  We told her she needed to report it to the trucking company.  While we're their customer, and will call them to give them a heads up, the person who received the damage is the one that need to provide any documentation or evidence, and the one to whom a check, if any, would be made out, so they have to work directly with the trucking company.  And apparently they're surprisingly easy to work with on these sorts of things.  Guess it happens all the time and they're used to it.  Heh.

Anyway, we told our customer service rep at the trucking company, and then forgot about it.  Today, the customer called again and was all pissy that she hadn't heard anything back.  Well, did you call the trucking company to report it?  You didn't?  Then how do you expect them to call you back?  Yeah, we told our customer service person, but that's not the same as the claims department, and we just kind of gave them the heads up that they'd be getting a call, not an official report, since WE DON'T HAVE THE FULL INFORMATION.  That's why we told YOU to call them.

Sheesh.  Told her again that she needs to report it.  Wonder how effective that'll be since it's now been a few months, and she apparently still has no photographic evidence.  I bet the driver "won't remember" it, either, at this point.  Ugh.

* * * * *

Update:  The customer never called the trucking company, and is likely never going to do business with US again, because she couldn't be bothered to properly report the claim, and that's somehow our fault.  Oh well.  Good riddance, I guess?

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