Thursday, May 7, 2015

Tales from the Workplace, Part XVI

I am posting stories from my job, because I think they're funny.  I've done my best to disguise my company name, even the industry, and to keep the people I write about and even some details of the situation anonymous.  If you know me, and know where I work, please don't include details in your comments.  I'll have to delete your comment and reconsider posting these stories.

As soon as we finish dealing with the guy from the last post, we have another one.

We had a customer call us who had called in the past, requested a quote, and never bought.  THIS time, she was ready to buy.  I was actually the one who talked to her when she called to place the order--she told me which product she wanted, and I asked if she had a preferred day or time for the delivery.  Nope, any time was good, and the sooner the better.  So we lined up a truck, made the product, and loaded a trailer.

The driver arrived, we weighed the truck, and it was a little heavy, so we adjusted the load.  In the meantime, since this was a first time customer, I'm trying to invoice her so we can charge her credit card at the same time the product leaves the lot, but the invoice keeps changing as we pull product off to lighten the load.  Finally we get it ready to go, the driver signs the paperwork, and she asks what time it should deliver.  (Yes, a woman driver!  They're rare, but usually refreshing.)  We told her the customer hadn't specified a time, so whenever would be fine.  She said, "Well, it takes about 12 hours to get there..."  Yes, well 12 hours from now is 4:00 a.m., so probably NOT then.  The driver said her information from the trucking company said to deliver at 10:00 a.m.  Well, then there you go.  Deliver it at 10:00 a.m.  But feel free to call the customer after 8:00 to see if you can deliver it earlier (or later, if you like).  Whatever.

My co-worker then called the customer to tell her the load was on its way and give her the heads-up that we'd be running her credit card for the payment (which she had already said was fine, but still...).  Well, the customer FREAKED out, and said it couldn't deliver tomorrow, they had film crews all over the property tomorrow, and her crew wouldn't be able to unload and oh dear or dear oh dear.  Remember, this is the SAME DAY as the customer who also told us while the driver was on the lot, that he couldn't let us ship his product without some magical certificate.  This NEVER happens, so twice in one day was just bizarre.

My co-worker managed to flag the truck driver down before she left the lot, and the customer managed to find a time that MIGHT work for her, but then after all that, we found out that the trucking company has a depot (or whatever it's called) in the same town as the customer, so worst case, the driver can drop the trailer there, where it won't bother the customer but where the driver can move on to the next load, and then the customer can let us know when they ARE ready for the load (and probably pay an extra fee to get it basically stored at the lot, but not our problem except as the pass-through for the billing).

Whew.  What a day.

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