Thursday, January 29, 2015

Tales from the Workplace, Trucking Edition, Part III

I am posting stories from my job, because I think they're funny.  I've done my best to disguise my company name, even the industry, and to keep the people I write about and even some details of the situation anonymous.  If you know me, and know where I work, please don't include details in your comments.  I'll have to delete your comment and reconsider posting these stories.

We had a delivery scheduled to be picked up from our lot over the weekend and delivered to California at 8:00 a.m. Monday morning.

Monday afternoon at 3:30, we get a call from the customer that they haven't seen the truck yet, and what's up with that?  Sheesh.

Call the trucking company, and they claim that THEIR schedule says it's supposed to arrive on Tuesday at 9:00 a.m.  Well, that may very well be, but we requested it, in writing, for 8:00 a.m. on Monday, and it's not our fault if gremlins got into the system and changed it on your end.  Or, more likely, that something happened to delay the driver, so they just changed it in their system without notifying either the shipper or the consignee.  This is actually very likely.

UPDATE:  Tuesday morning, got a call from the customer that the truck wasn't there...again.  Called the trucking company, the driver hadn't had enough hours to make it all in one trip, so he'd be there around 11 or 11:30.  Um, shouldn't he have known that when he was standing in our office?  And regardless, shouldn't they have scheduled a driver who COULD make it by the time that they said they had in their system but which was already 25 hours later than the time we'd schedule it for?

UPDATE AGAIN:  After all this hassle, delivering our load over 27 hours late, and not notifying us at all, and only half-heartedly notifying the customer, they have the utter audacity to charge US a detention charge (if they have to spend over 2 hours waiting at their destination).

Meanwhile, guess what will be done to compensate either us, who pays for this service, or the consignee, who was fully expecting their product Monday, and had crew ready to unload the truck then, but then rescheduled it to Tuesday morning, and now it's not showing up then, either?  And now they're out of product, and are going to have a truck in the way during the middle of the day instead of getting it unloaded and out of the way early.

If you guessed absolutely nothing, you'd be right.  Ugh.

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