Tuesday, February 10, 2015

Tales from the Workplace, Trucking Edition, Part V

I am posting stories from my job, because I think they're funny.  I've done my best to disguise my company name, even the industry, and to keep the people I write about and even some details of the situation anonymous.  If you know me, and know where I work, please don't include details in your comments.  I'll have to delete your comment and reconsider posting these stories.

A customer of ours wanted to get a semi truckload, half filled with product from a different company and half filled with our product.  We ordered a truck from the trucking company, and scheduled it to go first to the other company, then come here to get our product.

When we talked to the trucking company, they said they had a truck that would be delivering a load in a nearby town at 4:00 a.m. that day, so it would work out perfectly--they'd arrive at the other company at 7:00, load up their product, then come here to get our product after that.

Well, we received a call from the other company this morning at around 8:40 that the truck wasn't there yet.  So their crew was, of course, sitting around without a truck to load.  We called the trucking company.  The driver who was supposed to be picking picking up the two halves of the load is an independent contractor, and sometime over the weekend (after the company confirmed the loading times with us), he decided he'd rather deliver a different (more lucrative) load in the valley 3-4 hours away from here rather than in the nearby town he'd had originally scheduled.  So now there was no way he was going to make it here by 7:00 a.m.--we'd be lucky if he made it by 11:00.  Awesome.  And once again, what do we or our customers (or the other company who is waiting around for the truck to arrive) get in compensation?  Say it with me:  NOTHING!

UPDATE:  He didn't show up to the other company until noon, and it took them a couple hours to load the truck with their product.  THEN he informed us that he was over the time he could legally drive, so he couldn't even make it the 20 minutes between their place and ours, so we wouldn't be able to load our product until the next morning!

He showed up in the morning, without paperwork from the first company, and asked if we happened to be able to help him with that.  Uh, no, it's their product and of course we don't know how much they loaded or anything else that would be on that paperwork.  Luckily, someone from the other place had an errand to run nearby, so he brought the paperwork in shortly after that, which he totally didn't have to do.  Just to top off our faith in truck drivers, the guy also got on the scale the wrong direction, even after instructions.  Wow.  Glad to see him get off our property!  Hope he makes it to the destination safely.

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